How To Fix WD My Passport Wireless Pro Not Working

Find a Solution to Your WD My Passport Wireless Pro Issues Right Here!

Are you a photographer, videographer, or someone who loves to offload, edit, and stream photos and high-definition videos on the go? Look no further than Western Digital's My Passport Wireless Pro drive! It's easy to set up and use, just like any other external hard drive. It comes with cool features that make your data storage and access jobs easier and faster. However, some users may experience recognition issues with their WD My Passport Wireless Pro drive.

If you're also among them, don't worry, though; these issues can be caused by a variety of things, such as an improper or unstable connection or outdated drivers. But don't fret! These issues can be easily and quickly fixed. Are you curious to know how? Keep reading this article to learn more!

WD My Passport Wireless Pro Recognized—Causes and Fixes to Try

First, let's take a look at the potential reasons why your computer isn't recognizing your drive. Then, we can move on to troubleshooting. We've identified three common causes for this issue.

#1 Unstable connection

First off, check the connection between your drive and your computer.

If the devices (WD My Passport Wireless Pro drive and computer) are on separate networks, please connect them to the same network to resolve the issue.

#2 Corrupted Or Damaged Drive

This can be caused by a virus, a power surge, a software issue, or a hardware issue.

You can run a virus scan, check for power surges, or update your software and hardware to fix this.

#3 An Outdated Driver

This can cause the drive not to function properly.

To fix this, check for any missing or outdated drivers and make sure they are updated. You will read more about it in the upcoming sections.

Great, now that we've identified a few of the typical issues causing your WD My Passport Wireless Pro not to work, let's explore some straightforward solutions to get your drive back in action quickly!

How to Fix the WD External Hard Drive Not Connecting Issue

Frustrated with your WD drive not connecting? Don't worry - we've got your back! We have the perfect solution to get you running again in no time. We've put together these five easy steps to help you fix the connection issue with your WD drive quickly and easily. After you try each solution, check if your drive is working. If it doesn't work, try the next solution until the problem is solved!

And don't feel bad if this is your first time troubleshooting your drive; we're here to assist you throughout the process. So, if you're ready, let's get started on the path to reconnecting your WD My Passport Wireless Pro drive! With our help, you'll have your drive in action in no time. Let's begin!

#1 Restart the Devices

If your My Passport external hard drive is not connecting to your network due to a small glitch, then it can be easily fixed by restarting your devices. Here's how to restart your WD My Passport Drive:

Use the power button to turn the drive on and off.
Press and hold the drive's power button for a few seconds until the power and battery status LEDs turn off to switch off the drive.
To turn the drive back on, press and hold the power button again until the power and battery status LEDs start blinking.
If you want to reboot the drive completely, visit the drive's dashboard (if possible) and go to the Hardware tab, then the Power section.
Click on the Reboot button to restart the drive.

Remember to restart your computer and wireless router, then try connecting the drive to your network again.

#2 Reconnect to the Network

Need help reconnecting your WD My Passport drive to your network after changing your wireless access point? No worries! You can get the job done as quickly as a flash. Just follow these simple steps:

Ensure your WD My Passport drive, computer, and wireless router are turned on.
Gather your network's updated SSID and password.
Connect your computer to the correct network.
Open the Network menu on your computer and click on the My Passport wireless signal.
Enter the default Wi-Fi password of the drive in the given field.
Need help? You can find the default credentials on the WD My Passport Wireless Pro drive itself.
Once your computer is connected to the drive, go to the EHD's dashboard from a web browser.
Follow the on-screen instructions, and when you reach the "Reconnect to Network" screen, use the latest credentials to connect your drive to the network.
Check if the drive is working. If it's not, try the next solution.

WD My Passport Drive To Network connection

#3 Update the Firmware on the Drive

Do you need help connecting to your WD My Passport drive? Another quick and simple solution is updating the drive's firmware. It's quick and easy—here's how:

Open the WD My Passport drive's dashboard.
Click on the "Firmware" tab.
Check the current firmware version at the top.
You'll see two options for updating the firmware: automatic and manual updates.
If you want to update automatically, click the Check for Update button under the Automatic Update section.
If you prefer the manual method, download the latest firmware file from the WD My Passport site and then click the Upload from File button under the Manual Update section.
Once the firmware is updated, check if your WD My Passport Wireless Pro drive is working properly.

#4 Formatting the Drive

If the WD hard drive is connected but not showing up, then you're facing a compatibility issue. But don't worry. Formatting the drive is an easy solution. You can try to fix it! Here's how to do it on both Windows and Mac:

On Windows:

Connect your My Passport drive to your computer using the USB cable provided.
Click on "Start" and type "This PC" in the search bar.
Locate the My Passport drive in the list of drives and right-click on it.
Select "Format" from the menu.
Choose the file system you want to use (NTFS for Windows or exFAT for cross-compatibility with Mac and Windows) and give the drive a label.
Click "Start" to begin the formatting process.

On Mac

Connect your My Passport drive to your computer using the USB cable provided.
Open "Finder" and locate the My Passport drive on the left sidebar.
Right-click (or control+click) on the drive and select "Erase."
Choose the file system you want to use (Mac OS Extended (Journaled) for Mac or exFAT for cross-compatibility with Mac and Windows) and give the drive a label.
Click "Erase" to begin the formatting process.

With these simple steps, you'll be able to format your My Passport drive and get it working properly on your computer in no time!

#5 Reset the Drive

If you still have WD My Passport connectivity issues even after trying the above solutions, don't worry! Resetting your drive is an easy and efficient way to troubleshoot these types of issues. Here's how you can do it:

Open the Admin tab in the WD My Passport Wireless Pro drive's Dashboard.
Scroll down to the "Restore Factory Settings" section.
Click on the "System Only" or "System and Disk" button to begin the restore process.
Once the restore is complete, the "Reconnect to Network" screen will open.
Follow the on-screen instructions to connect your WD My Drive to your network.

Try it out now and see if it solves your connectivity issues. If not, don't hesitate to reach out for further assistance.

Is your drive working?

It's great to see you on our website! We're glad you stopped by to learn how to fix the WD My Passport Wireless Pro drive not working issue. We hope the steps we provided were helpful in resolving your problem. However, if you're still experiencing issues, don't hesitate to reach out to our support team for further assistance. In the meantime, to keep your important files safe and accessible, remember to back them up regularly.

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WD My Passport Wireless Pro Not Working - How To Fix - 2023