Seagate USB External Drive Diagnostics - Detect Issues

Seagate USB External Drive Diagnostics

Is your Seagate USB external drive not functioning properly? If that’s the case, don’t worry. You can fix this problem easily. To do so, try to know why your hard drive is misbehaving and then perform the recommended solutions to resolve it. You can do this by running the diagnostics test on it.

This Seagate USB External Drive Diagnostics article covers the quick and simple methods that help you run the diagnostic test on your hard drive. Continue reading this page to know more about the same.

Seagate Hard Drive Diagnostics - Three Simple Methods To Try

Three simple methods that will help you run the Seagate USB external drive diagnostics are listed below. Go through the methods and choose the one you find easy to perform.

Before running the diagnostic test, make sure that your external hard drive is connected to the computer. Also, take a backup of the data stored on the drive because there is a chance for data loss to occur during the diagnostic test.

Seagate’s Dashboard

Seagate Dashboard Software not only allows you to perform the backups and adjust drive settings, but it also helps you to test and troubleshoot the drive problems.

  • Open the Seagate Dashboard utility on your computer.
  • Choose the drive that is connected to your computer on the main screen of the utility.
  • Go to the Manage tab.
  • Click the Test button under the Drive Test section.
  • Click The Test Button
  • Now, the Dashboard utility will start running the diagnostic test.

If the Seagate Dashboard utility fails to diagnose your drive problem or the test result is displayed as ‘fail’, use the Seagate’s SeaTools for Windows application to resolve the drive problem.

Seagate’s Seatools

Steps To Perform Before Running external hard disk diagnostic tool

  • Check if you have set the "Turn off hard disk after" setting enabled on your computer.
  • If yes, set the value to 0 or Never to prevent the hard drive from turning off during the diagnostic test.
  • Follow the instructions below to check and modify this hard drive's power setting.
  • Open the Control Panel screen.
  • Select Power Options > Change plan settings > Change advanced power settings.
  • Locate the Hard Disks section and expand it.
  • Choose 0 or Never from the drop-down menu beside the “Turn off hard disk after” option.

Running Seatools For Windows

  • Open the SeaTools for Windows app on your computer.
  • Choose the EHD on which you want to run the diagnostic test.
  • Click on the Basic Tests menu followed by the test option you wish to use, and perform the prompts to successfully complete the seagate hard drive diagnostic test.
  • Select Basic Tests

Seagate Hard Drive Test Using Command Prompt (Windows)

You can test your drive’s health status using the CMD application installed on your Windows computer.

  • Open the CMD app with admin rights.
  • Now, type the chkdsk command followed by “drive letter:/f.”
  • For example, consider your drive’s letter is g. To diagnose the drive problem, type and run “chkdsk: g:/f” in the CMD window.

Hard Drive Test Using First Aid (Mac)

Like Windows, in macOS, a free tool called “First Aid” enables you to run the diagnostic test on your drive.

  • Open Disk Utility on your computer.
  • Here, you can find all the drives that are connected to your Mac computer.
  • Choose the drive that you want to test.
  • Go to the First Aid tab.
  • Click On First Aid tab
  • Click Verify Disk. This will start the diagnosis test on the selected drive.
  • Click Repair Disk to resolve the detected drive problem.

Do you need further assistance in running the Seagate USB external hard drive diagnostic test? Then, contact us by making use of the Call button.

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