Since PS4 has very limited storage, it is advised to connect a good and reliable hard drive like Seagate to store more games in the console. However, over a period of time, it will be a pain if PS4 does not recognize the external hard drive.
In some cases, there can be an issue with the PS4 console, and the user will get an error that says the USB storage device is not connected. There are also cases when the user does not get a warning at all. The reason why the Seagate external hard drive stops working on your PS4 is still a question mark.
Now, there are different scenarios to consider.
- Scenario 1: The Seagate hard drive is the main problem
- Scenario 2: The problem is with the PS4 console
Before we proceed with the troubleshooting methods to solve the “Seagate external hard drive not working on PS4” issue, there are some simple steps you can work on.
- It’s mandatory to ensure that the Seagate hard drive is not damaged. So, connect the hard drive to the computer and see if it recognizes the drive or not.
- Ensure that the Seagate hard drive is compatible with the PS4 standards. You can get the information from the official website.
- PS4 supports only wired USB connections. If you have a wireless hard drive, shift to a different one.
- Ensure that the hard drive is connected properly to the available port on the PS4 console.
- Make sure that your PS4 is updated. An outdated version can cause the hard drive to not work on your PS4.
SCENARIO 1: THE SEAGATE HARD DRIVE IS THE MAIN PROBLEM
FIX 1: UPDATE THE USB CONTROLLER
- Open Run command (Windows + R).
- Type devmgmt.msc in the Open Run command field.
- Press the Enter button.
- Move to Universal Serial Bus Controllers.
- Click the arrow key on the left side.
- Check for the yellow icon right next to its name.
- If you see the USB controller with that error icon, perform a right-click and select the Update Driver Software option.
- When you see the message that says, how do you want to search for driver software? click the Search Automatically option from the pop-up window.
- The USB controller will be updated.
You will find the Seagate hard drive accessible on your PS4 console.
FIX 2: CHANGE THE HARD DRIVE LETTER AND PATH
- Open the Disk Management window.
- Do a right-click on the removable hard drive space and select the Change Drive Letter and Paths… option.
- Click Change...
- Click the radio button for the Assign the following drive letter option.
- Click the Letter drop-down list and select a drive letter.
- Click the OK button.
Once the process is complete, connect the Seagate hard drive to your PS4 console and see if it’s getting recognized.
SCENARIO 2: THE PROBLEM IS WITH THE PS4 CONSOLE
METHOD 1: RESTART PS4
- Press and hold the Power button on the controller.
- Choose the Power option.
- Select Turn Off PS4.
- Give it a few seconds and turn it on.
METHOD 2: REBUILD THE PS4 DATABASE
- Press the Power button on your PS4 and turn it off.
- Hold the button and listen to two sounds seven seconds apart.
- Ensure that the controller is properly connected to the PS4 console.
- You will see the Safe Mode menu.
- Use the controller and choose the 5th option.
- Press the X button to initiate the process.
- Avoid turning off the console now.
- During this rebuilding process, the screen will go black. The process will take a couple of hours.
You don’t have to worry about data loss. You will find that your Seagate hard drive works fine on your PS4 console.