If your computer freezes when connecting to an external hard drive, you should check for the drive’s bad sectors, corrupted files, and malware/virus attacks. On this page, we have given you some of the effective methods to fix the computer that freezes when you connect your hard drive to it.
Scan your computer
- As previously mentioned, the issue might be with malware and viruses. When these malicious threats are there on your Seagate external hard drive, your computer will freeze completely. However, you can fix the whole issue with a simple antivirus scan.
- Windows Defender is the built-in antivirus software on Windows 10 computers. This program will scan for the threats, and if it finds any virus, it will quarantine it completely.
- Click the Start menu and type “Defender” in the search area.
- From the search results, click on Windows Defender to launch it.
- Click Scan options > Full Scan > Scan now.
- Wait until the scanning process gets completed. Then, check whether your issue is resolved.
Repair the registry files with System File Checker
- Whenever you uninstall an application or driver from your computer, they will leave some entries on your computer itself. These registries can be a significant reason for your freezing computer. The System File Checker (SFC) scan can help you repair these registries and corrupted files.
- Hit on the Windows Start menu and type “cmd” in the search area.
- From the search results, right-click on the Command Prompt option and select the Run as Administrator option.
- When the Command Prompt screen appears, type sfc /scannow and press enter.
- The scanning process takes a long time to get completed, and once it is over, restart your computer and check whether your issue is resolved.
Fix your drive’s bad sectors
When you fix the bad sectors on your external hard drive, your computer will not freeze when you connect your Seagate external hard drive to it. Follow the instruction below to fix your drive’s bad sectors.
- Open the Run command dialog box by pressing the Windows and R keys simultaneously.
- Type CMD and press OK.
- When the Command Prompt screen appears, type chkdsk E:/f and press Enter. Then, type chkdsk E:/r and press Enter. In these commands, the letter E indicates the drive letter; so if your hard drive has a different letter, enter it.
- This process will locate your drive’s bad sectors and recover the readable information.
- Once the process gets completed, reboot your Windows computer and check whether your issue is resolved.
Reformat your external hard drive
- In most cases, reformatting the hard drive can help you fix the whole issue. For the correct procedure, implement the following steps.
- Press the Windows and R keys simultaneously to open the Run command dialog box.
- Type diskmgmt.msc in the search area and press Enter.
- When the Disk Management window appears, right-click on your external hard drive and click the Format option.
- Go ahead with the format wizard and complete the formatting process.
- Once done, restart your computer and check whether the issue is resolved.
In case your Seagate external hard drive is still freezing your computer, reach out to us for remote assistance.