A problem not only occurs with an application but also with an external hard drive. This Seagate Backup Plus Slim troubleshooting article will help you resolve the two common problems that are faced by many users.
How To Fix The Seagate Backup Plus Problems
File Transfer Is Too Slow- Two Simple Solutions
Sometimes, it may consume a longer time than usual to transfer files from your computer to the drive or vice versa. Generally, it happens due to two main reasons.
The file volume is large.
There is a problem with the connection itself.
Wait For A While Or Retry
If you’re trying to transfer large volume files, the drive may take a few minutes more than usual to complete the transfer process.
In this case, you should either wait or cancel the transfer process.
Reconnecting The Usb Cable
If the USB cable is not firmly attached to the appropriate ends, it will affect the performance of the drive.
Check if the USB cable is plugged securely into your drive and computer ports. If not, unplug and reconnect the cable.
Using the recommended USB cable is also very important to avoid these kinds of problems. If you have connected the drive to your computer using some other cable, replace it with the recommended one.
In some cases, using a USB hub might also lead to these kinds of problems. So, if you’re using the USB hub, remove it and connect the drive directly to your computer using the recommended USB cable.
‘file Transfer Error Message- 50’
The file transfer error message 50 is faced by many users when trying to transfer files from their computer to the drive that is formatted with the FAT32 file system. If you’re also in the same boat, try these troubleshooting solutions one by one to clear this error.
Rename The Files Or Folders
Generally, you can’t transfer a file or folder with special characters, like ‘?, <, >, \, /’ from your computer to the FAT32 volume.
So, check if the files or folders that you’re transferring have any of these characters in their file names.
If so, rename it to resolve the error 50. Otherwise, perform the solution below to clear the error 50.
Reformat The Drive
Reformat the Seagate Backup Plus drive to make it work on your Windows or Mac computer.
Format your Seagate drive to HFS+ by following the instructions below.
Open the Disk Utility screen on your Mac computer.
Locate and expand your drive section if necessary.
Highlight your Seagate drive.
Now, the drive information will be displayed on the right-hand side of the screen.
Click on the Erase button to begin the formatting process.
Now, a pop-up dialog box that lets you format the drive will open.
Format the drive as per your needs.
Follow the instructions below to format the drive with NTFS.
Open the 'This PC' screen.
You can find your Seagate drive under the Devices and drives section.
Select and right-click on it.
In the Context menu list, you can find an option called Format; click on it.
Now, the following screen will open.
Choose the NTFS option from the File system drop-down menu.
Configure other settings as per your needs.
Finally, click Start to begin the format process.
After reformatting the drive, check if the file transfer error 50 is fixed.
If not, contact us to learn about the advanced solutions for troubleshooting the Seagate Backup Plus Slim drive problems. If you want to recover your lost data from seagate backup plus portable drive, then visit our page & recover data.