Is your Seagate 5TB external hard drive not working on your Windows computer? There are several issues that might be causing this problem. In most cases, users experienced issues with their Seagate hard drives when the drives were not connected to their computers. Sometimes the settings on your Windows computer might also be the reason for the issue. To fix the problematic Seagate hard drive, go through the solutions given below.
Solution 1: Check the USB connection
- When a hard drive is problematic on your computer, the first thing you should do is to check the USB cable.
- Next, ensure that the cable is firmly connected at both end ports.
- If necessary, you can also try to connect your cable to a different USB port of your computer.
- In case the cable is damaged, replace it to fix the problem.
Solution 2: Run SeaTools Diagnostics
- Before you run the SeaTools Diagnostics tool, close all the running programs.
- Next, open Control Panel and click on Power Options.
- Select Change plan settings and click on Change advanced power settings.
- Expand Hard Disks and set Turn off hard disk after to Never.
- Save the settings and close Control Panel.
- Launch SeaTools and choose your Seagate hard drive from the available list.
- If necessary, back up all your data before running the test.
- Select any one of the following tests to check your hard drive.
- After diagnosing your drive, click Fix to repair the problems it has.
Fix all
S.M.A.R.T. check
Short Drive Self Test
Short Generic
Long Generic
If your Seagate 5TB external hard drive is not working even after running SeaTools Diagnostics, move on to the next solution.
Solution 3: Turn on USB Root Hub
- Ensure that your Seagate hard drive is properly connected to your Windows computer.
- Open Device Manager from the Start menu.
- Expand Universal Serial Bus controllers in the Device Manager window.
- Give a right-click on the USB Root Hub tab and select the Properties option.
- Move to the Power Management tab and deselect the checkbox Allow the computer to turn off this device to save power.
- Click OK and check if the problem is resolved. If not, carry out the next solution.
Solution 4: Update the Seagate hard drive driver
- On your computer, right-click the Start menu and click to open Device Manager.
- Expand Disk drives in the Device Manager window.
- Give a right-click on the external hard drive and select the Update Driver option.
- In the pop-up window, select the option Search automatically for updated driver software.
Solution 5: Replace the drive letter in Disk Management
- Click the Start menu and type ‘diskmgmt.msc’ in the search field.
- From the search results, click to open Disk Management.
- Give a right-click on the Seagate 5TB external hard drive that is not working on your computer.
- From the pop-up menu, choose the option Change Drive Letter and Paths.
- In the window that appears, set a new drive letter for your Seagate hard drive.
- Remember not to assign the drive letter that was already taken.
- Click OK to confirm the drive letter and restart your computer.
Now, the Seagate hard drive problem should be resolved.
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