External Drive Keeps Disconnecting Windows 10 - Solved

An external hard drive is always an ideal option to expand your computer’s storage. However, due to several reasons, it may keep disconnecting on your Windows 10 computer. But, with the appropriate solutions, you can rectify the problem efficiently. Try out the troubleshooting procedures we have listed in this article and fix external drive keeps disconnecting windows 10 issue.

External Drive Keeps Disconnecting Windows 10

Connect Hard Drive To Different USB Port

  • Several users have reported that their external hard drive keeps disconnecting when connected to a specific USB port. Therefore, the best thing you can try is connecting your drive to a different USB port.
  • If this technique doesn’t help you handle your issue, proceed to the following troubleshooting solutions.

Turn Off USB Selective Suspend

Whenever your windows 10 external drive keeps disconnecting, check your power plan in the first place. The following instructions will guide you through the procedure for fixing this problem.

  • On your Windows computer, open Control Panel.
  • Now, click the Power Options button.
  • Locate your Power Plan and click Change plan Settings >> Change Advanced Power Settings.
  • Now, go to USB Settings >> USB Selective Suspend Setting and set it to disabled.
  • Disable USB Selective Suspend
  • Finally, click Apply> OK.

Install USB 3.0 Drivers

  • When there is a problem with the USB drivers, your external drive keeps disconnecting windows 10 computer. But, don’t worry; you can fix your trouble by installing new drivers.
  • You can try third-party software to download all the updated drivers on your PC. It is possible for you to download and install the wrong driver version on your computer, so this tool (third-party software) can prevent this issue. You can download any trustworthy tool you can find on the Internet. In case you are not sure which one to choose, you can go with DriverFix.
  • Download and install the app on your computer. Open the app, and it will detect all the faulty drivers. DriverFix will show all the problematic drivers; you just need to choose the one you’d like to fix. Once the app installs the latest drivers, restart your computer.

Turn Off Mass Storage Device

  • On your computer, open the Device Manager section.
  • Go to the Universal Serial Bus Controller segment and double-click on USB Mass Storage Device.
  • Click Power Management and deselect the Allow the computer to turn off this device to save power option. Then, click OK to save changes.
  • Now, ensure your problem is fixed.

Disable USB Legacy Devices In BIOS

If your computer has both USB 2.0 and 3.0 ports, you need to disable the USB legacy support. Follow these instructions to proceed further.

  • On your Windows 10 computer, open the Device Manager section.
  • Locate your hard drive and double-click on it.
  • Go to the Policies tab, select the Better performance radio button, and check the Enable write caching on the device option. Then, click OK to save changes.
  • Enable Better Performance & Write Caching
  • Finally, locate the USB 3.0 extension in the Device Manager section and uninstall it. Most probably, this can help you fix your problem.

If your external hard drive still keeps disconnecting, reach our technical experts for real-time assistance just by using the call option.

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