If you can’t format Seagate external hard drive, try to update the firmware and follow the methods on this page to format the drive manually.
How To Use Firmware
- Make sure that you have installed the Seagate Firmware Update Utility on your Windows computer.
- If you have not installed the firmware utility, download the firmware from the official Seagate website.
- Connect your hard drive to the computer.
- Once the firmware download is complete, double-click the setup file.
- A new dialog box appears. Select the preferred language from the drop-down box.
- On the Welcome screen, click Next.
- In the License Agreement window, select the radio button for I accept the terms of the License Agreement and click Next.
- On the Seagate Firmware Update Utility Start screen, read the instructions and then click Proceed.
Continue reading to know more on fixing can’t format seagate external hard drive problem.
Steps To Update The Firmware
- Before you start the firmware update process, make sure that your computer is connected to the router.
- Check if the router's network connection is stable.
- Make sure you have backed up all your files on another storage device.
- Close all applications and then disconnect any external storage devices.
- Now, your computer will shut down and will reboot automatically.
- You will see the message “Seagate Loading.” In any situation, do not interrupt the computer.
- Now, the SeaTool Express utility will start to scan your system for hard drives and then displays the model number, serial number, and current firmware version date.
- The firmware update utility will load the new firmware to your Seagate hard disk.
- Wait until the firmware update process is complete; once the update is complete, the system will automatically reboot. If not, you have to reboot the computer manually.
- If the update is not done properly, you have to repeat the above steps from scratch.
- If you see the error message as Model matched, no firmware matched, it means that the firmware version on the drive is incompatible with the latest update.
- If you see the No model matched error message, then you have downloaded the wrong firmware for your Seagate hard drive.
- When the software finds that the update should not be run, the utility will automatically exit and reboot the computer.
Read the below steps to know how to fix can’t format seagate external hard drive issue.
Reformatting The Seagate External Hard Drive
- If your device starts working, try to take a backup and then format your drive.
- On the Windows computer, right-click the Start icon and then click Disk Management from the list.
- In the Disk Management window, you need to right-click on the Seagate drive and then click Format or Delete Volume.
- Once the format is complete, you have to allocate memory for your drive.
- Right-click on the drive icon and then click New Simple Volume.
- In the New Simple Volume Wizard, click Next.
- In the Specify Volume Size window, type the volume below the maximum disk space in MB in the Simple volume size in the MB text field and then click Next.
- In the next window, you should click the radio button for Assign the following drive letter. Select the drive letter from the list and click Next.
- In the Format Partition window, click the radio button for Format the volume with the following settings and then select NTFS from the File System drop-down box.
- Now, click Next and then follow the on-screen instructions to complete the process.
- If still you Can’t format seagate external hard drive, Contact our technical team and get instant solution.
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