Cannot Connect To WD My Cloud Dashboard- Solved

Cannot Connect To My Cloud

Are you having trouble accessing the WD My Cloud dashboard? Don't worry. It is faced by almost all WD My Cloud users. So, we did research on it and came up with this article. We aim to ensure you can access your dashboard and meet your needs as soon as possible. We covered the common reasons and simple workarounds to fix the "Cannot Connect To WD My Cloud Dashboard" issue. So, are you reading? Let's get started!

Common Causes For "Cannot Connect To WD My Cloud?"

Before we dive into troubleshooting, let's take a quick look at the most common reasons why you might be experiencing this issue. This will help you from facing these kinds of issues in the future. Some common reasons are listed below:

  • Connectivity Issues - Make sure your device (drive and computer) is connected to a stable and fast internet connection.
  • Browser Add-Ons or Data - Sometimes, browser add-ons or data can cause the dashboard to load incorrectly. Try disabling them temporarily to see if that fixes the issue.
  • Wrong IP Address - Double-check that you're using the correct IP address for your WD My Cloud device.
  • Device is turned off - If the WD My Cloud device is turned off, the dashboard won't load. Make sure it's turned on and connected to the internet.
  • USB Sticks or Drives - If you're using USB sticks or drives with your WD My Cloud device, make sure they're working properly and not causing any issues.

How To Access WD My Cloud Dashboard - Like A Pro!

Here are some simple and possible workarounds that may help you fix the issue and enable you to access the WD My Cloud Dashboard again. Try the following workarounds one by one in the order below. Try to access the dashboard after performing the first solution. Remember, you can stop troubleshooting anytime if you can connect to the WD My Cloud dashboard again. So, without further ado, let's get started.

#1 Checking the Connection Status

A stable internet connection is key to a seamless experience with the WD My Cloud Dashboard. You may encounter some issues if your internet connection is slow or unstable. As the first step to troubleshooting this problem, let's check the stability of your network.

  • It's easy! Connect your computer to the same network (if needed) and try to access a webpage or an app that requires the internet to load.
  • If the page or app loads properly, voila!
  • Your internet connection is working fine, and you're all set to access the WD My Cloud Dashboard.
  • However, if you face any issues while loading the page or app, your network might have problems.
  • Don't worry; resolve the issue and try re-access WD My Cloud Dashboard.
Cannot Connect To WD My Cloud

#2 Checking the Status of WD My Cloud

Sometimes you will not be able to access the WD My Cloud Dashboard if the WD Cloud device is turned off. So, the second step is to verify that the device is turned on.

  • You can confirm that the device is powered on if you see its lights are on.
  • If the lights are off, turn on the device by re-plugging its power cable into the electrical outlet and pressing the power button.
  • After doing that, try to access the WD My Cloud dashboard.
  • If the WD My Cloud Dashboard is not loading again, that's okay!
  • Try the next solution to access the dashboard again.
WD My Cloud Cannot Connect

#3 Checking the Network Address

The problem might also occur due to an incorrect network address too. Don't worry; checking this is easy. Here's what you need to do:

  • Find out what IP address your computer and network are using.
  • Log in to your router's user interface by typing your router's IP address in your browser's URL field and hitting Enter.
  • If prompted, enter your router's credentials.
  • Verify that your WD My Cloud drive is using a static IP address.

Please let us know if you need assistance at any point during this process. "We're always here to help!"

Cannot Connect To My Cloud

#4 Restarting the Drive & Computer

If you cannot connect to WD My Cloud Dashboard due to a small glitch, then you can fix it by restarting your drive and the computer. How do I get started? No worries. We will assist you throughout the process.

  • First, let's see how to restart your WD My Cloud Drive.
  • Locate the power cord of your drive and unplug it from the wall socket.
  • Wait for a few seconds, then plug it back in.
  • Give it a minute or two to fully power back on, then try accessing the dashboard again.
  • We believe that you have restarted the drive; let's see how you can restart your computer.
  • Click the "Start" button. Select "Shut Down or "Restart."
  • Allow your computer to shut down completely or restart.
  • Once it's back up and running, try accessing the WD My Cloud dashboard again.
Connecting Problem With WD My Cloud

#5 Disabling the Add-ons

Is the WD My Cloud Dashboard refusing to load after you enabled an add-on on your browser? Then, the issue is most likely with the add-on itself. And the solution is simple: disable the add-on. Here's how you can do it in just a few easy steps:

  • Open the default browser on your computer.
  • Look for the menu icon at the top-right corner of the window.
  • Select the "More tools" option from the drop-down list.
  • Next, choose the "Extensions" option from the drop-down menu.
  • A list of all the available extensions will appear on your screen.
  • To disable an extension, simply turn off the toggle key below it.
  • If you want to completely remove the extension, click the "Uninstall" button next to the "Details" option.
  • If you're facing issues with multiple extensions, you can reset your browser to disable all of them at once.

And that's it. You have turned off the add-on(s). Now you should be able to access or connect to the WD My Cloud dashboard.

How To Access WD My Cloud Dashboard

#6 Clearing Browser Data

The outdated browser data can also mislead the WD My Cloud Dashboard from responding properly. So, clear the browser data and then try to access the dashboard.

  • Open your browser and click the menu icon in the top-right corner.
  • Select 'More tools'> 'Clear browsing data'> 'Browsing history,' 'Cookies and other site data.'
  • If necessary, clear the cached images and files.
  • Finally, click 'Clear Now' to finish."
Cannot Connect To WD My Cloud

#7 Resetting the WD My Cloud Drive

None of the above solutions fix the dashboard issue. No worries! You can try one final solution- resetting the WD My Cloud Drive.

  • Ensure that the drive is powered on.
  • Now, press the drive's Reset button using a paper click for a few seconds.
  • This will erase all the settings. Now, you can set up and access your WD My Cloud Dashboard from the beginning.

We believe that the solutions above helped you fix the issue, and you're now able to access the WD My Cloud dashboard. If not, no problem! Click here to try some advanced methods to fix it.

Resetting The Wd My Cloud Drive

Final Words!

Thank you for reading this article and learning about how to fix "Cannot Connect To WD My Cloud Dashboard" issue. We hope that the information and steps provided helped resolve your issue. Feel free to reach out to us for further assistance. Your satisfaction is our top priority. Keep exploring the wonderful world of technology and all its wonders!

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