“Are you facing a problem in accessing your WD My Cloud Account on Windows 10?” If yes, you have reached the right page to fix it.WD My Cloud is one of the cloud-based personal storage drives designed to store and access data over a cloud network. This cloud drive is easy to set up and use. However, users face problems while using it.This page will help you learn the causes and solutions to fix the “Cannot access WD My Cloud account on Windows 10” issue.

Disabled Smb


The WD My Cloud drive is designed to work with Windows 10. Then, why can you not access WD My Cloud account on Windows 10? In most cases, these kinds of problems occur when the OS fails to recognize the connected drive. This case can occur due to any one of the following causes:

  • Incorrect Windows Account credentials.
  • Problem with Windows Update.
  • Network issue.
  • Disabled SMB 1.0, etc.

Troubleshooting solutions

Perform the troubleshooting methods one by one. After performing each method, check whether you can access the WD My Cloud account on Windows 10. If yes, the problem is fixed. Otherwise, perform the next method.

Adding Windows Credentials

Since this problem has occurred due to incorrect Windows Credentials, add credentials for the WD My Cloud drive and check whether the problem is fixed.

Adding Windows Credentials
  • Open Control Panel.
  • Click Credential Manager > Windows Credentials > Add a Windows credential.
  • Type your My Cloud credentials in the given fields.
  • Click Save.
  • Restart your computer.

Enable SMB 1.0

Check if the SMB feature is enabled on your computer. If not, enable it.

  • Open Control Panel.
  • Click on the Programs and Features option.
  • Locate and click "Turn Windows feature on or off."
  • Now, a dialog box titled Windows Feature will open.
  • Locate the SMB 1.9/CIFS File Sharing Support option and select it.
  • Expand the above option and select all the options below it.
  • Click OK.
  • Restart your Windows 10 computer.

Fixing the network issue

Reset the network settings to fix the network issue on your Windows 10 computer.

  • Open Control Panel.
  • Select Network & Internet > Status.
  • Click the Network reset command under the Change your network settings section.

Contact us if you can’t access WD My Cloud account on Windows 10, even after performing the above methods.

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